At Lovermist™, we strive to provide you with the best possible shopping experience. Your satisfaction is our priority. Please review our refund policy to ensure a clear understanding of the terms and conditions related to refunds:
1. Eligibility for Refund:
- Refund requests are eligible within 30 days from the date of purchase.
2. Damaged or Defective Products:
- In the event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item.
- Provide clear photos or videos showcasing the damage or defect for our review.
3. Incorrect Item Received:
- If you receive an item different from what you ordered, please contact us within 7 days of receiving the product.
- We may request photographic evidence or other documentation to verify the error.
4. Non-Refundable Items:
- Certain items are non-refundable, including gift cards and downloadable software.